Complaints Procedure

Our Commitment

At Trade Legend, we strive to only list the highest-rated tradespeople. However, we understand that sometimes things don't go according to plan. While we are an introductory directory and not legally responsible for the specific workmanship of third-party contracts, we take platform integrity very seriously.

Step 1: Contact the Tradesperson

We strongly advise that your first step is to contact the tradesperson or company directly in writing. Professional tradespeople value their reputation and will usually work diligently to resolve any miscommunications or faults quickly.

Step 2: Escalate to Trade Legend

If a dispute remains unresolved after 14 days of written notice to the company, you may lodge a formal complaint with us. We will:

• Log the complaint against the tradesperson's permanent internal record.
• Contact the tradesperson to request their side of the event.
• Review the tradesperson's ongoing eligibility to remain on our platform based on our "Legend" quality thresholds.

How to File a Complaint

Please email comprehensive details, including photographs, invoices, and communication logs, to complaints@tradelegend.co.uk. A member of our vetting team will acknowledge receipt within 48 business hours.